{"id":13761,"date":"2009-01-26T00:00:00","date_gmt":"2009-01-26T00:00:00","guid":{"rendered":"http:\/\/www.pharma-mkting.com\/uncategorized\/m004mtg520\/"},"modified":"2019-03-01T15:05:08","modified_gmt":"2019-03-01T15:05:08","slug":"m004mtg520","status":"publish","type":"post","link":"http:\/\/ec2-54-175-84-28.compute-1.amazonaws.com\/pharma-mkting.com\/meetings\/m004mtg520\/","title":{"rendered":"CBI&#8217;s 8th Annual Bio\/Pharmaceutical and Medical Device Contact Centers Conference"},"content":{"rendered":"<p>  <b>Featured Conference<\/b> <\/p>\n<p>   <b>CBI&#8217;s 8th Annual Bio\/Pharmaceutical and Medical Device Contact Centers Conference<\/b><br \/> <i>Maximize Value through Quality Control, Process Improvement, Service Excellence and Enhanced Technology Support<\/i><br \/><b>January 26 &#8211; 27, 2009 * Philadelphia, PA<\/b> <\/p>\n<p> <b>For more information or to register, please visit the <a href=\"http:\/\/www.cbinet.com\/show_conference.cfm?confCode=PC09000\">conference website<\/a>.<\/b> <\/p>\n<p> Also see this <a href=\"http:\/\/www.forums.pharma-mkting.com\/forumdisplay.php?f=67\">Forum<\/a> for updates and news from the conference organizers.<\/p>\n<p class=\"MsoNormal\">CBI&#8217;s 8th annual program continues its tradition of bringing together the industry&#8217;s leading experts in pharmaceutical, biotech and medical device call centers.\u00a0 Attend this program and hear case studies from some of the industry&#8217;s leading organizations.\u00a0<\/p>\n<p class=\"MsoNormal\"><strong>Hear In-Depth and Case Study Presentations From:\u00a0<\/strong><\/p>\n<p class=\"MsoNormal\">Astellas Pharma U.S., Inc * AstraZeneca * Abbott Laboratories * Bayer Healthcare Pharmaceuticals <i>\u00a0*<\/i> BD Medical\u00a0&#8211; Diabetes Care * Boehringer-Ingelheim <b>*<\/b> <strong>CenterFirst<\/strong> <strong>*<\/strong> Genentech, Inc. * <strong>inContact by UCN<\/strong> * Ortho-McNeil Janssen Scientific Affairs, LLC * Pfizer, Inc * Rocky Mountain Poison and Drug Center * The Center for Client Retention<i>\u00a0<\/i><\/p>\n<p class=\"MsoNormal\"\/>\n<p class=\"MsoNormal\"><b>Network and Learn from Your Peers &#8212; Participate in Networking Roundtable Discussions:<\/b><\/p>\n<ul>\n<li>Choose from 10 different table topics<\/li>\n<li>Move from table to table to network with peers across the industry<\/li>\n<li><b>Plus!<\/b>\u00a0Help choose the topics addressed in the forum \u2014 <i>See the program for more details!<\/i><\/li>\n<\/ul>\n<p class=\"MsoNormal\"><b>Hear What Attendees Have Said About CBI&#8217;s Previous Contact Center Conferences:<\/b><\/p>\n<p class=\"MsoNormal\">\u201cExcellent opportunity to learn effective tools to improve your contact center as far as technology, compliance, processes and quality.\u201d<br \/>&#8212; <i>Perrify Delphine, Manager,<\/i>\u00a0<b>AXA<\/b><\/p>\n<p class=\"MsoNormal\">\u201cIt was nice to talk with colleagues in a relaxed atmosphere and to get a chance to meet with vendors to better understand what is available to support our process model.\u201d &#8212; <i>Tracey Lythgoe, Director,<\/i>\u00a0<b>Kendle<\/b><\/p>\n<p class=\"MsoNormal\">\u201cA great gathering for clinical call center companies and individuals.\u201d &#8212; <i>Perry Ceriotti, Senior Call Center Manager,<\/i>\u00a0<b>Accredo CBS<\/b><\/p>\n<p class=\"MsoNormal\">\u201cThe conference was very insightful.\u00a0 I came away with many ideas and approaches to help my operations improve in many areas.\u201d\u00a0<br \/>&#8212; <i>Terri Sinclair, Operations Manager,<\/i>\u00a0<b>International SOS<\/b><\/p>\n<p class=\"MsoNormal\">\u201cI\u2019m new to the Contact Center Organization and this conference not only provided a great overview but it was helpful to hear how other companies addressed common industry challenges.\u201d\u00a0 &#8212; <i>Dan Silverstein, Assistant Director Compliance &amp; Operations, Medical Communications<\/i>, <b>Bayer HealthCare Pharmaceuticals<\/b><\/p>\n<p class=\"MsoNormal\">\u201cCBI\u2019s pharmaceutical contact center conference is well planned and executed and it attracts senior level contact managers from many areas that support the pharma industry, making it a highly interactive and knowledge sharing experience.\u201d\u00a0 &#8212;<i>Richard Shapiro, President,<\/i>\u00a0<b>The Center for Client Retention<\/b><\/p>\n<p class=\"MsoNormal\"><em>\u201c<\/em>An excellent resource and learning tool to maximize Contact Call Center efficiency while enhancingcustomer experience.\u201d\u00a0 <em><br \/>&#8212;<\/em> <em>Deb Nazarian, RPH and Medical Information Specialist<\/em>, <b>Centocor<\/b><\/p>\n<p class=\"MsoNormal\">\u201cThis conference was informative and encouraging, affording the opportunity to learn andcollaborate across companies. \u00a0We are all truthfully \u2018in this together!\u2019\u201d<br \/>&#8212;<i>Heather Ferrence, Supervisor Product Quality,<\/i>\u00a0<b>Wyeth<\/b><\/p>\n<p class=\"MsoNormal\">\u00a0\u201cI totally enjoyed this conference. It gave me a broader perspective regarding pharmaceutical contact centers. There is more out there than medical information.\u201d<br \/>&#8212; <i>SteveThullier, Senior Manager-Medical Information,<\/i> <b>Amgen<\/b><\/p>\n<p><\/p>\n<p>For more information or to register, please contact the Center for Business Intelligence toll free by phone at 1-800-817-8601 or via e-mail at  <a href=\"mailto:cbireg@cbinet.com\">cbireg@cbinet.com<\/a>.<\/p>\n<p><b>For more information or to register, please visit the <a href=\"http:\/\/www.cbinet.com\/show_conference.cfm?confCode=PC09000\">conference website<\/a>.<\/b>  <\/p>\n<p>  <a href=\"http:\/\/ec2-54-175-84-28.compute-1.amazonaws.com\/pharma-mkting.com\/pm-mtgs.html\"><i>Return to list of conferences&#8230;<\/i><\/a> <\/p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Maximize Value through Quality Control, Process Improvement, Service Excellence and Enhanced Technology Support<\/p>\n","protected":false},"author":2,"featured_media":13101,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1203],"tags":[],"topic":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - 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