{"id":13741,"date":"2007-01-29T00:00:00","date_gmt":"2007-01-29T00:00:00","guid":{"rendered":"http:\/\/www.pharma-mkting.com\/uncategorized\/m004mtg372\/"},"modified":"2019-03-01T15:05:00","modified_gmt":"2019-03-01T15:05:00","slug":"m004mtg372","status":"publish","type":"post","link":"http:\/\/ec2-54-175-84-28.compute-1.amazonaws.com\/pharma-mkting.com\/meetings\/m004mtg372\/","title":{"rendered":"6th Annual Forum on Pharmaceutical Contact Centers"},"content":{"rendered":"<p>  <b>Featured Conference<\/b> <\/p>\n<p>    <b>6th Annual Forum on Pharmaceutical Contact Centers<\/b><br \/>  <b>January 29 &#8211; 30, 2007 * Philadelphia, PA <\/b> <\/p>\n<p> <b>For more information or to register, please visit the <a href=\"http:\/\/www.cbinet.com\/show_conference.cfm?confCode=HB700\">conference website<\/a>.<\/b> <\/p>\n<\/p>\n<p class=\"MsoNormal\"><b>\u201cI totally enjoyed this conference. It gave me a broader\u00a0perspective regarding pharmaceutical Contact Centers.\u00a0 There is more out there than medical information.\u201d<br \/><\/b><i>\u2014 Previous Conference Attendee, Steve Thullier, Senior manager-Medical information,<\/i>\u00a0<b>Amgen<\/b><\/p>\n<p class=\"MsoNormal\">CBI&#8217;s 6th Annual conference continues its tradition of bringing together the industry&#8217;s leading experts in Call Centers and customer service.\u00a0 The program features detailed case studies from some of the industry&#8217;s leading organizations and provides you with the information you need to improve customer contact and increase ROI.\u00a0\u00a0Featured topics include:<\/p>\n<ul>\n<li> Understand the guidelines for creating an inspection-ready work environment for your call center <\/li>\n<li> Provide stakeholders with an understanding of why planning for a business continuity call center is an important business strategy <\/li>\n<li> Develop a process for data gathering and analysis to define current performance levels <\/li>\n<li> Determine which performance metrics focus most on the consumer\/patient experience and your marketing dollars <\/li>\n<li> Leverage CRM, document systems and web-based solutions to support individual customer needs in a multi-lingual contact center <\/li>\n<li>  Share information gathered at contact centers with other departments to better support marketing and sales initiatives <\/li>\n<li> <b>PLUS!<\/b>\u00a0Hear a technology case study on how an automated call processing program using speech recognition and touch-tone can allow agents to focus on more complex and higher value calls <\/li>\n<\/ul>\n<p><\/p>\n<p> <strong>Hear what some of our previous attendees had to say:<\/strong><\/p>\n<\/p>\n<p class=\"MsoNormal\">\u201cThe breadth and quality of the topics covered at this pharma contact center conference, gives me\u00a0 reason to attend future sessions!\u201d\u00a0<br \/><em>&#8212; Yvette Steinhardt, Manager,<\/em>\u00a0<b>Eli Lilly<\/b><\/p>\n<p class=\"MsoNormal\">\u201cAn excellent resource and learning tool to maximize Contact\u00a0 Call\u00a0 Center efficiency while enhancing customer experience.\u201d<br \/><em>&#8212; Deb Nazarian, RPH and Medical Information Specialist<\/em>, <b>Centocor<\/b><\/p>\n<p class=\"MsoNormal\">\u201cThis conference was informative and encouraging, affording the opportunity to learn and collaborate across companies.\u00a0 We are all truthfully \u201cin this together!\u201d<br \/><em>&#8212; Heather Ferrence, Supervisor Product Quality,<\/em>\u00a0<b>Wyeth<\/b><\/p>\n<p class=\"MsoNormal\">\u00a0\u201cI am new to call center work and this conference provided an excellent overview of relevant issues. Great hearing about how other pharma companies call centers operate.\u201d<br \/>  &#8212; <em>Lorna Malcolor, RN,<\/em>\u00a0<b>Bayer<\/b><\/p>\n<p class=\"MsoNormal\">\u201cI totallyenjoyed this conference. It gave me a broader perspective regarding pharmaceutical contact centers. There is more out there than medical information.\u201d<br \/><em>&#8212; SteveThullier, Senior manager-Medical information,<\/em>\u00a0<b>Amgen<\/b><\/p>\n<p>     For more information or to register, please contact the Center for Business Intelligence toll free by phone at 1-800-817-8601 or via e-mail at cbireg@cbinet.com or <b>visit the <a href=\"http:\/\/www.cbinet.com\/show_conference.cfm?confCode=HB700\">conference website<\/a>.<\/b>    <\/p>\n<p>  <a href=\"http:\/\/www.meetings.pharma-mkting.com\"><i>Return to list of conferences&#8230;<\/i><\/a> <\/p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Maximize Value through Customer Service Excellence, Quality Control, Improved Process Management and Enhanced Technology Support<\/p>\n","protected":false},"author":2,"featured_media":13101,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1203],"tags":[],"topic":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - 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