{"id":13646,"date":"2005-01-27T00:00:00","date_gmt":"2005-01-27T00:00:00","guid":{"rendered":"http:\/\/www.pharma-mkting.com\/uncategorized\/m004fmtg137\/"},"modified":"2019-03-01T15:04:22","modified_gmt":"2019-03-01T15:04:22","slug":"m004fmtg137","status":"publish","type":"post","link":"http:\/\/ec2-54-175-84-28.compute-1.amazonaws.com\/pharma-mkting.com\/meetings\/m004fmtg137\/","title":{"rendered":"4th Annual Pharmaceutical Contact Centers"},"content":{"rendered":"<p>  <b>Featured Conference<\/b> <\/p>\n<p>     <b><a href=\"http:\/\/www.cbinet.com\/events\/HB500\/index.html\">4th Annual Pharmaceutical Contact Centers<\/a><\/b><br \/>   January 27 &#8211; 28, 2005 \u0095 Philadelphia, PA  <\/p>\n<p> <b>Visit the <a href=\"http:\/\/www.cbinet.com\/events\/HB500\/index.html\">conference website<\/a> for more information and to register.<\/b> <\/p>\n<\/p>\n<p>   CBI&#8217;s 4th Annual Pharmaceutical Contact Centers continues its tradition of bringing together the industry&#8217;s leading experts in call centers and customer service.  The program features detailed case studies from some of the industry&#8217;s leading organizations and provides you with the information you need to improve customer contact and increase ROI.  Key topics include: contact center resources, regulatory compliance and risk management, customer service, training and motivating employees and demonstrating contact center value.  <\/p>\n<p> Don&#8217;t miss this opportunity to hear from the industry&#8217;s best as well as network with senior level executives. <\/p>\n<p> <b>Hear 10 industry perspectives and cases studies including: <\/p>\n<ul>\n<li>AstraZeneca Pharmaceuticals shows a step-by-step approach to marketing your Contact Center <\/li>\n<li>Yamanouchi Pharma America Inc.  evaluates outsourcing with set expectations for internal cost and performance <\/li>\n<li>Eli Lilly and Company maintains consumer privacy while leveraging Contact Center data across the organization <\/li>\n<li>Genetech, Inc. implements systems to enhance productivity and decrease errors, minimizing risk <\/li>\n<li>Wyeth Pharmaceuticals measures external customer satisfaction to both written and verbal responses <\/li>\n<li>Pfizer Inc supports and educates customers and builds brand loyalty by turning research results into performance improvements <\/li>\n<li>Takeda Pharmaceuticals North America leverages enterprise applications to enhance customer service and compliance  <\/li>\n<\/ul>\n<p><\/b> <\/p>\n<p> Hear What Previous Attendees Have Said About CBI&#8217;s Contact Center Conferences: <\/p>\n<p> \u0093I am new to call center work and this conference provided an excellent overview of relevant issues. Great hearing about how other pharma companies call centers operate.\u0094<br \/> &#8212; Lorna Malcolor, RN, Bayer <\/p>\n<p> \u0093The presentations and networking experience enriched my knowledge level of call center operations and call handling.\u0094<br \/>  &#8212; K. Holly, Maanger PAP, Abbott <\/p>\n<p> \u0093I totally enjoyed this conference. It gave me a broader perspective regarding pharmaceutical contact centers. There is more out there than medical information.\u0094 <br \/> &#8212; Steve Thullier, Senior manager-Medical information, Amgen <\/p>\n<p> \u0093This conference provided valuable insights into the pharma contact center industry across a wide variety of relevant subjects.\u0094 <br \/> &#8212; Yvette Steinhart, Manager, Lilly <\/p>\n<p> \u0093The conference is an excellent opportunity to learn how to continue to improve our contact center capabilities.\u0094<br \/> &#8212; Peter Guillot, Director-Lilly Answer Center, Lilly                    <\/p>\n<p\/> For more information or to register, please visit the <b><a href=\"http:\/\/www.cbinet.com\/events\/HB500\/index.html\">conference website<\/a><\/b> or contact the Center for Business Intelligence toll free by phone at 1-800-817-8601 or via e-mail at <a href=\"mailto:cbireg@cbinet.com?[PMN inquiry]\">cbireg@cbinet.com<\/a>.             <\/p>\n<p>  <a href=\"http:\/\/ec2-54-175-84-28.compute-1.amazonaws.com\/pharma-mkting.com\/pm-mtgs.html\"><i>Return to list of conferences&#8230;<\/i><\/a> <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Featured Conference 4th Annual Pharmaceutical Contact Centers January 27 &#8211; 28, 2005 \u0095 Philadelphia, PA Visit the conference website for more information and to register. CBI&#8217;s 4th Annual Pharmaceutical Contact Centers continues its tradition of bringing together the industry&#8217;s leading experts in call centers and customer service. The program features detailed case studies from some [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":13101,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1203],"tags":[],"topic":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>4th Annual Pharmaceutical Contact Centers - Pharma Marketing Network<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/ec2-54-175-84-28.compute-1.amazonaws.com\/pharma-mkting.com\/meetings\/m004fmtg137\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"4th Annual Pharmaceutical Contact Centers - Pharma Marketing Network\" \/>\n<meta property=\"og:description\" content=\"Featured Conference 4th Annual Pharmaceutical Contact Centers January 27 &#8211; 28, 2005 \u0095 Philadelphia, PA Visit the conference website for more information and to register. 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