{"id":12642,"date":"2014-01-01T00:00:00","date_gmt":"2014-01-01T00:00:00","guid":{"rendered":"http:\/\/www.pharma-mkting.com\/uncategorized\/show127\/"},"modified":"2014-01-01T00:00:00","modified_gmt":"2014-01-01T00:00:00","slug":"show127","status":"publish","type":"post","link":"http:\/\/ec2-54-175-84-28.compute-1.amazonaws.com\/pharma-mkting.com\/talk\/show127\/","title":{"rendered":"Pharma TeleWeb e-Detailing. A CASE STUDY: Lilly&#8217;s Experience in Europe"},"content":{"rendered":"<p>Pharma TeleWeb e-Detailing                A CASE STUDY: Lilly&#8217;s Experience in Europe<a href=\"#resources\">Click Here for Additional Resources<\/a><\/p>\n<p>A conversation with <b>Luca Fabbri<\/b> (see <a href=\"#bio\">bio<\/a>), Australia, Canada, Europe Sales Innovation Manager at Eli Lilly and Company, about his experience using TeleWeb e-detailing in Europe. <\/p>\n<p>Aired LIVE on: <b>Wednesday, February 23, 2011<\/b>   Listen to <a href=\"http:\/\/www.blogtalkradio.com\">internet radio<\/a> with <a href=\"http:\/\/www.blogtalkradio.com\/pharmaguy\">Pharmaguy<\/a> on Blog Talk Radio<\/p>\n<p>You may also visit this <a href=\"http:\/\/www.blogtalkradio.com\/pharmaguy\/2011\/02\/23\/pharma-teleweb-e-detailing-a-case-study-lillys-experience-in-europe\"><b>Pharma Marketing Talk Segment Page<\/b><\/a> to listen to the audio podcast.<\/p>\n<p>This show and ALL Pharma Marketing Talk shows are available as podcasts via <a href=\"http:\/\/phobos.apple.com\/WebObjects\/MZStore.woa\/wa\/viewPodcast?id=206436329\"><b>PMT on iTunes<\/b><\/a> (FREE!).<\/p>\n<p> <b>Background<\/b><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/ec2-54-175-84-28.compute-1.amazonaws.com\/pharma-mkting.com\/wp-content\/uploads\/2019\/02\/TeleWeb_Call_y.jpg\" alt=\"TeleWeb\" width=\"300\" height=\"196\" align=\"right\" hspace=\"5\"\/>A Teleweb call is a remote call made simultaneously by Internet and phone. A Teleweb pharma sales rep makes an appointment by phone with a doctor (or other healthcare professional) who is invited to connect to a secure Internet site at a time of the doctor&#8217;s choice.<\/p>\n<p>Once connected, the doctor is then guided by the sales rep who navigates for the doctor and comments on the content of the web-pages down the phone line. The sales rep and the doctor see on their individual screens the same information (text, images, animations, videos, etc.) at the same time.<\/p>\n<p>A report from SK&amp;A, a market research company, titled &#8220;U.S. Pharma Company Promotional Spending Trends in New Media,&#8221; suggested that &#8220;tele-detailing&#8221; (ie, TeleWeb e-Detailing) accounts for 49% of the new media channel physician promotional spend in the U.S.<\/p>\n<p>According to SK&amp;A &#8220;Over the last four years, promotional spending in new media has increased significantly from about $5 million in January 2006 to about $26 million by September 2010. Traditional forms of promotion, such as face-to-face detailing and meetings, are becoming less commonplace, while internet media such as e-detailing and e-meetings are growing at a fast and steady pace.&#8221;<\/p>\n<p\/><b>Questions\/Topics Discussed<\/b> <\/p>\n<ul>\n<li>Describe TeleWeb e-detailing and how Lilly conducts TeleWeb e-detailing in Europe. How is this different from &#8220;traditional&#8221; e-detailing?<\/li>\n<li>Do you have reps who are dedicated to TeleWeb activities?<\/li>\n<li>What are the Key Performance Indicators (KPIs) for your TeleWeb activities and how do these compare with traditional detailing?<\/li>\n<li>How do doctors feel about TeleWeb e-detailing? What percentage of their calls would they like to be done this way?<\/li>\n<li>Is TeleWeb e-detailing appropriate for marketing all drugs to physicians?<\/li>\n<\/ul>\n<p\/>\n<hr\/>\n<p> <b>Guest Bio<\/b><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" alt=\"Luca Fabbri\" src=\"http:\/\/ec2-54-175-84-28.compute-1.amazonaws.com\/pharma-mkting.com\/wp-content\/uploads\/2019\/02\/Luca_Fabbri.jpg\" width=\"100\" border=\"0\" height=\"123\" align=\"left\" hspace=\"8\"\/><b>Dr. Luca Fabbri<\/b> holds (MBA) Master in Business Administration, Alma Laurea Bologna, he is Coach trainer certified, by International coaching school (FEDRO), holds Pharmacoeconomy Specialisation (Universit\u00e0 di Perugia) and Pharmacy degree (Florence). <\/p>\n<p>Dr. Fabbri has working  brand management experience in several pharmaceutical companies, including Eli Lilly (Zyprexa), DuPont Pharma (Cardiovascular Area), Merck Sharp &amp; Dohme and Menarini (several brands). His past role was European PMPD leader. <\/p>\n<p>Currently, in this NEW European assignment, his focus will be on enhancing e-channels capabilities such as computer based sales detailing (Trigger), Live e-detailing (Teleweb) and e-strategy support to ensure operational excellence and further embedding e-efforts across the organization. Leveraging appropriate innovation in these channels will help the company to meet customers&#8217; needs, improve productivity and keep us ahead of game. <br clear=\"all\"\/><\/p>\n<\/p>\n<hr\/>\n<p> <b>Additional Resources<\/b> <\/p>\n<ul>\n<li><a href=\"http:\/\/bit.ly\/LFpreso\"><b>Fabbri&#8217;s Powerpoint Presentation<\/b><\/a> (pdf)<\/li>\n<li><a href=\"http:\/\/pharmamkting.blogspot.com\/2010\/11\/detailing-by-telephone-accounts-for.html\">Detailing by Telephone Accounts for Nearly Half of &#8220;New Media&#8221; Promotion to Physicians<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>A conversation with Luca Fabbri, Australia, Canada, Europe Sales Innovation Manager at Eli Lilly and Company, about his experience using TeleWeb e-detailing in Europe.<\/p>\n","protected":false},"author":2,"featured_media":13101,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1202],"tags":[],"topic":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Pharma TeleWeb e-Detailing. 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