Implementing the New Customer Centric Marketing Model 
In this 3-minute audio snippet, Rob Halkes, MHA, Managing Consultant/Owner, Health Business Consult, talks about the structural changes needed to implement a new commercial model for a pharmaceutical marketing approach, which provides added value to medicines, helps physicians provide better care for their patients, and builds a sustainable relationship with customers.
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The three components of the new model that were discussed in the full interview (here) are: (1) Value Proposition – promoting the therapy WITH the drug, (2) A Customer-Centric Market Approach, and (3) Process of Change – reorganizing the marketing decision process within pharmaceutical companies.
Other resources:
- Customer Focus First: A New Pharma Commercial Model – Pharma Marketing Talk podcast
